Privacy Policy

Last updated: February 2026

Smith Bros (Hebburn & Jarrow) Ltd (“Smith Bros Printers”, “we”, “us”) is committed to protecting your privacy. This policy explains what information we collect when you use our website and services, how we use it, and your rights under UK data protection law (UK GDPR).

What We Collect

We may collect the following information when you use our website or place an order:

• Your name, email address, phone number, and postal address
• Order details including product specifications and artwork files
• Payment information (processed securely by our payment provider — we do not store card details)
• Messages you send us via the quote form, email, WhatsApp, or phone
• Technical data such as your IP address, browser type, and pages visited (collected automatically via cookies)

How We Use Your Data

• To process and fulfil your print orders
• To send you quotes, order confirmations, and delivery updates
• To respond to your enquiries
• To improve our website and services
• To comply with legal obligations (e.g. tax records)

We will never sell your personal data to third parties. We only share your information with delivery couriers and payment processors as needed to fulfil your order.

Cookies

Our website uses cookies for:

• Essential cookies — required for the shopping cart and website functionality
• Analytics cookies — to understand how visitors use our site (Google Analytics). These are only loaded with your consent.

You can manage cookie preferences through your browser settings. Blocking essential cookies may affect website functionality.

Data Retention

We keep your order records for 6 years as required by HMRC for tax purposes. Artwork files are kept for 12 months after your last order so we can easily reprint for you. Quote enquiries are deleted after 6 months if no order is placed. You can request earlier deletion at any time.

Your Rights (UK GDPR)

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (where legally permitted)
• Object to processing of your data
• Request a copy of your data in a portable format
• Withdraw consent at any time

To exercise any of these rights, contact us using the details below. We will respond within 30 days.

Contact Us

If you have questions about this privacy policy or wish to make a data request:

If you are not satisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO).